Frequently Asked Questions

Natural stone tiles, slabs, mosaics, ledge stone/wall panels, pavers, steps, countertops, CNC-carved murals, custom cut-to-size pieces, and accessories like skirting and copings.

Marble, granite, sandstone, limestone, slate, quartzite, travertine, and onyx—subject to quarry availability.

100% natural stone unless a product is specifically labeled otherwise.

Polished, honed, leathered/antiqued, brushed, sandblasted, flamed, bush-hammered, tumbled, and combinations (e.g., flamed + brushed).

Yes—cut-to-size per drawings. Common tile sizes (e.g., 300×300, 600×300, 600×600 mm) and bespoke sizes for projects.

Typical: 10–12 mm (interiors), 15–20 mm (high-traffic), 20–30 mm (exteriors/steps). Custom thickness on request.

Yes—single-lot supply and book-matching available for feature walls and slabs when pre-planned.

Natural stone has inherent variation; we grade and batch by lot to control it. Dry-lay photos/videos can be shared before dispatch for approvals.

Yes—book-matching and end-matching are available on suitable materials (especially marbles and onyx).

Yes—hand samples and full-tile samples. Sample cost and courier charges are adjustable against confirmed orders (project-wise).

Stock tiles: ~1 pallet; Mosaics/panels: project-dependent (often 30–50 m²); Custom/CNC: as per drawing/area. Mixed-SKUs in one order are possible.

Standard items: ~2–3 weeks; custom/CNC/mosaics: ~3–5 weeks. Exact timelines depend on material and queue.

Yes—on proforma + advance. We hold material for a defined window agreed in writing.

Yes—tiles, panels, mosaics, and accessories can be consolidated in one shipment within weight limits.

Tiles/mosaics in corrugated boxes, then seaworthy, strapped wooden crates/pallets with cover and surface protection. Fumigation on request/requirement.

Plan 3–5% extra for standard tiles and 7–10% for pattes/mosaics/diagonals. We pack to minimize damage; report transit issues promptly to transporter and insurance company.

Dimensional tolerance typically ±1–2 mm; thickness tolerance usually ±1–2 mm on sawn and calibrated surface and 5–10 mm for both-side natural surface.

Yes—client or agency inspections (e.g., SGS/BV) are welcome by appointment at our facility.

Yes—material data sheets and test reports (where available) can be shared; project-specific testing can be arranged.

Yes—choose appropriate finishes (e.g., honed/leathered/sandblasted in wet zones) and seal properly. Avoid acids on calcitic stones like marble.

Yes—prefer textured finishes (sandblasted/flamed/tumbled) and frost-resistant stones as per climate. Sealing and correct bedding are essential.

Yes—most stones work well with radiant heat when installed per standards with expansion accommodation.

Recommended for most stones, especially marble, limestone, and sandstone. Initial seal after installation; re-seal as needed based on use and porosity.

Use pH-neutral stone cleaners; avoid acidic/bleach products on marble/limestone/onyx. Wipe spills quickly; use mats in high-traffic areas.

Many stains lift with poultice; etching on marble may need professional honing/polishing. Contact us for a stone-specific care guide.

Use polymer-modified thinset/adhesives rated for natural stone; white adhesives for light stones; suitable stone-safe grout (epoxy/cementitious) per area.

We primarily supply materials; we can recommend experienced installers or coordinate through your contractor.

Yes—dry-lay in factory with labeled crates and mapping photos; recommended for feature walls and patteed floors.

Yes—bullnose, chamfer, ogee, drop edges, grooves, steps, risers, and water-jet/CNC features as per drawings.

DXF/DWG/AI for 2D; STL/OBJ/STEP for 3D reliefs. Provide scale, thickness, and finish notes.

Keep line widths ≥2× tool radius and relief depths matched to stone strength; we’ll review and advise before machining.

Yes—approval drawings for customs/CNC and complex assemblies. Production starts after written approval.

Bank transfer/RTGS/NEFT/IMPS and UPI. Credit terms are project-based and subject to approval.

Telegraphic transfer (TT). LC at sight can be considered for larger orders—terms to be agreed prior to PO.

Ex-works, FOB, CFR/CIF as standard; DDP can be arranged to select destinations on request.

Exports are typically under IGST or under LUT/Bond per buyer preference/compliance. We can issue per your chosen route.

Changes/cancellations are possible before production starts. After cutting/processing, custom items are non-cancelable; charges may apply.

Custom-made items are non-retuable. For standard items, retus are subject to approval, unused condition, and restocking/transport charges are applicable. After inspection of material, refund is processed after deducting damages and transport charges.

Note issues on the delivery receipt, photograph immediately, and inform us within 48 hours with crate numbers for swift resolution with insurer/shipper.

We warrant material meets agreed specs at dispatch. Natural characteristics and improper installation/maintenance are excluded.

Yes—custom crate labels, box printing, and documentation branding available for distributors.

Absolutely—alteative stones/finishes/thicknesses can reduce cost while meeting design intent.

Quarry/source compliance statements and responsible sourcing docs can be provided where available; recycled packing used where practical.

Yes—factory/yard visits by appointment. Virtual inspections via video call can also be arranged.

Share BOQ/drawings, select material/finish, approve quote and lead time, issue PO/proforma, make advance, and approve any shop drawings/dry-lays.

Quantity by item, sizes/thickness, finish, area of use (indoor/outdoor/wet), delivery location/incoterm, and timelines; drawings for customs/CNC.

Photos are indicative. We share current-lot images/videos and, for key areas, offer dry-lay approvals to align expectations.

Keep crates upright on level ground, covered from rain/sun, and acclimatize before install. Open one crate at a time and mix tiles from multiple boxes for uniformity.

Yes—factory pre-sealing is available for many stones; on-site top-up sealing is still recommended after installation.

Where tested, we provide COF/R ratings per finish; for wet zones we recommend textured finishes that meet local code targets.

Yes—typically on mesh sheets with stone-safe adhesives; paper-faced or dot-mounted options available for pools and special installs.

Often yes—send photos, dimensions, and a sample if possible; we’ll propose the closest match or alteatives.

Commercial invoice, packing list, crate map, photos, and (for exports) BL/AWB and any requested certificates (origin/fumigation/inspection). For Indian shipment: GR from transporter.

Rush production may be possible depending on stone and workload—share your deadline and we’ll confirm feasibility.

We take full precautions while packing so that no breakage should occur in transit. We are not responsible for breakage in transit—it is advisable that the customer/consignee takes transit insurance to fully cover the goods.

As this is a labour-oriented product, delays can happen, but we provide production status updates from time to time so you can plan accordingly.